Posts Tagged ‘Crisis PR’

Heathrow Chaos: Turning Bad PR into Good

Under-fire BAA Chief Exective Colin Matthews has given up his bonus following the holiday travel chaos suffered by thousands of passengers at snow-hit Heathrow.

Mr Matthews was today again apologising to travellers, was again explaining what had caused the problems, and was again reinforcing what urgent action will now be taken to stop this from happening again. This is crisis PR textbook stuff.

Despite Heathrow Airport being totally, utterly and shambolically unprepared for the recent bad winter weather, the BAA boss has not hidden himself away and has bravely faced the assembled media throng – something many high-profile CEOs would not do, cowardly preferring to shuffle out their no.2 or the poor PR!

Whilst sacrificing his 2010 bonus will understandably not satisfy those angry and frustrated passengers who had to bed down for days in what the press deemed Heathrow refugee camps, it is a public admission of his failure, as BAA’s boss, and a personal gesture of goodwill.

Crisis PR: Surviving Scandals

PR Week investigates stars surviving scandals, following the News of the World’s front page expose on snooker world number one John Higgins.

What the industry journal discovers is that some stars fare better than others when it comes to the proverbial brown stuff sticking. Read PR Week’s full report.

PR Superstar is a crisis PR expert - we understand that with today’s 24-hour news stations, chattering blogosphere, and online channels, it’s easy for bad news to spread rapidly and your brand or reputation to be quickly damaged.  It’s essential that businesses, organisations and high-profile individuals have a public relations crisis communications plan in place to plan for problems – and then deal with issues that do arise as swiftly as possible.

Contact London public relations consultancy PR Superstar on 020 8274 0807 or e-mail hello@prsuperstar.co.uk to find out more about the benefits of crisis PR.

Bad PR: End of the Road for Toyota?

Toyota President Akio Toyoda yesterday admitted that the car manufacturer had ”pursued growth” above safety.

His sensational statement follows a string of major problems across a range of Toyota vehicles, which has led to the global recall of 8.5 million cars - and the worldwide battering of his company’s reputation.

Meanwhile Jim Lentz, President of Toyota’s US operations, has confessed that it took “too long to come to grips with a rare, but serious set of safety issues.”

Things seem to be going from bad to worse for the Japanese car giant and the media are already beginning to question if the company is now fighting a losing battle.

At the heart of Toyota’s reputational meltdown is its delay in identifying and addressing issues in the first place. Whatever the world’s largest car maker says and does now, there is a sense that it ignored problems until it was forced to take action.

The best crisis PR takes place at the first whiff of a problem. Senior management and PROs – indeed all employees – should be ever alert to potential threats and crises and then plan their way out of them or around them with urgent action, long before the proverbial brown stuff hits the fan.

Mr Toyoda, grandson of Toyota’s founder, will today apologise to the US Congress and the millions of Toyota owners for his firm’s failings, but is it already the end of the road for Toyota?

The Importance of Being Ethical

Primark is again in the news – but once more, for all the wrong reasons!

Following allegations that some of its clothing was made in British ’sweatshops,’ the discount retailer is again fighting for its ethical reputation.

Ethical business practice is important – and becoming increasingly so – among conscience-focused consumers who rightly demand fair and proper processes and actions.

The Primark PR machine quickly swung into action, issuing a statement saying it was ‘extremely concerned’ and would launch an immediate probe.

Rather than relying on crisis PR, PR Superstar would advise businesses and organisations to ensure that every aspect of their affairs are conducted with integrity and honour.

A good reputation is one of the most important assets of any business – it can take years to establish, but can be destroyed in the blink of an eye.